Support

Stuck on something, found a bug, or have a billing question? Here's the fastest way to get an answer.

Email us

For bugs, billing, or refund requests. We typically reply within 1–2 business days.

Most questions about billing, browsers, privacy, and headphones are already answered.

01No sound / silent beats: confirm stereo headphones are plugged in — binaural beats are inaudible on mono speakers by design.
02Extension icon missing: pin Nuro Pro from your browser's extensions menu (puzzle-piece icon in the toolbar).
03Playlist won't load: check the file format is supported (MP3, WAV, OGG) and under the size limit for your plan.
04Lifetime purchase not unlocking: reopen the extension after checkout, or reinstall if the license didn't sync — email us if it persists.

Billing and refund requests: see our Terms of Service for the 14-day refund window, or email us directly with your order ID.